Question 1

Can we customize our package?

Accepted Answer

Absolutely. Every couple is unique, and we build packages to match. Use our online Package Builder to choose coverage hours, add-ons, and services — or contact us for a fully bespoke quote.

Question 2

How long does it take to receive our photos and videos?

Accepted Answer

Edited photos are typically delivered within 4–6 weeks after your wedding. Highlight films take 8–12 weeks. Full-length films may take up to 16 weeks depending on complexity. We keep you updated throughout via your client portal.

Question 3

How do I book my wedding date with IMG Weddings?

Accepted Answer

Start with a free consultation — book directly on our website. Once we confirm availability and you've reviewed your custom package, we secure your date with a deposit and signed contract.

Question 4

How do we receive our final photos and videos?

Accepted Answer

All deliverables are delivered through your private client portal gallery. You'll receive a secure link with high-resolution downloads, and optional print-ready exports.

Question 5

What makes your video different?

Accepted Answer

We shoot on RED Komodo 6K cinema cameras — the same technology used in Hollywood productions. Combined with our color grading expertise and cinematic storytelling approach, your film will look and feel like a feature film, not a wedding video.

Question 6

Do you offer payment plans?

Accepted Answer

Yes. We offer flexible payment plans with milestone-based payments. Typically a deposit to book, a mid-point payment, and a final balance before your wedding date. Exact terms are outlined in your contract.

Question 7

Will we receive all the photos taken?

Accepted Answer

You receive a curated selection of the best images — typically 400–800 photos per wedding depending on coverage hours. We do not deliver unedited RAW files, but we ensure every meaningful moment is represented.

Question 8

What areas do you cover for weddings?

Accepted Answer

We are based in Jamaica and cover all major resorts and venues across the island (Montego Bay, Negril, Ocho Rios, Kingston). We also travel worldwide — no destination is too far. Contact us for international travel packages.

Question 9

Do you pose us?

Accepted Answer

We provide light, natural direction to help you look your best — but we are primarily documentary storytellers. We will guide you into flattering positions and expressions while capturing authentic, unscripted moments.

Question 10

Is the planning portal really free?

Accepted Answer

Yes, completely. Every couple who books with IMG Weddings receives full access to our client portal — including budget tracking, timeline builder, seating planner, guest management, and direct messaging with our team. No extra charge.

Question 11

How far in advance should we book?

Accepted Answer

We recommend booking 12–18 months in advance, especially for peak season (November–April). Popular dates fill quickly. If your wedding is sooner, contact us directly — we occasionally have last-minute availability.

Frequently Asked Questions

Frequently Asked Questions